Support Plans
Time & Material
Basic pay-as-you-go option with
o additional benefits.
- On-demand support
- Full-price services
- No priority access
This plan is ideal for businesses that prefer to handle support needs on a case-by-case basis. All services, including remote support, on-site repairs, spare parts, and training, are available at full price and subject to availability. There are no included benefits, priority response times, or discounts on lifecycle services.
Classic Preventative Care Plan
Reliable support with cost savings
on essential services.
- Priority response
- Discounted repairs
- Scheduled maintenance
This plan delivers structured maintenance with prioritized response times, discounted repairs and parts, and affordable preventive care. It's designed for businesses seeking ongoing support while keeping costs in check.
Premium Care Plan
Comprehensive coverage for maximum
uptime and priority service.
- Fastest response
- Maximum discounts
- Comprehensive coverage
This plan provides the highest level of support, ensuring the fastest response times, priority handling for remote and on-site support, and the most significant cost savings on spare parts, training, and hardware services. It is designed for businesses that prioritize minimal downtime and want peace of mind with proactive maintenance, rapid issue resolution, and premium service benefits.
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