Support Plans

Time & Material

Basic pay-as-you-go option with
o additional benefits.

  • On-demand support
  • Full-price services
  • No priority access

This plan is ideal for businesses that prefer to handle support needs on a case-by-case basis. All services, including remote support, on-site repairs, spare parts, and training, are available at full price and subject to availability. There are no included benefits, priority response times, or discounts on lifecycle services.

Classic Preventative Care Plan

Reliable support with cost savings
on essential services.

  • Priority response
  • Discounted repairs
  • Scheduled maintenance

This plan delivers structured maintenance with prioritized response times, discounted repairs and parts, and affordable preventive care. It's designed for businesses seeking ongoing support while keeping costs in check.

Premium Care Plan

Comprehensive coverage for maximum
uptime and priority service.

  • Fastest response
  • Maximum discounts
  • Comprehensive coverage

This plan provides the highest level of support, ensuring the fastest response times, priority handling for remote and on-site support, and the most significant cost savings on spare parts, training, and hardware services. It is designed for businesses that prioritize minimal downtime and want peace of mind with proactive maintenance, rapid issue resolution, and premium service benefits.

Customer Testimonials

We were able to reduce production costs by 25%, increase productivity by 30%, and reduce preparation time for all jobs. We also have zero complains from our customers now

PLASTICA
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We increased productivity by about 30%. We reduced paper wastage, unnecessary re-prints, time and machine stops. In term of quality, 99% of defects are removed now prior to shipment

AG3M
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With SpectraLab XF, we can guaranty to our customers that each package we print is in good color and all inks are in the proper Lab value. This is an important selling point for us during our discussion with our customers
In addition, we save setup waste of 250-300m per order, since we do not need to stop the press and take color measurements for color approval

WIPAK
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